Health Profession Services
Examinee Support Services
Examinee Support Services (ESS) staff at the NBME draw upon extensive experience with computer-based (CBT), web-based (WBT), and paper/pencil (P/P) test delivery methods to implement administration protocols for a variety of health profession credentialing programs.
ESS provides a wide range of application, registration, customer service, and records maintenance activities as well as test administration support including:
- Identifying and providing consultation on appropriate test administration protocols, policies and procedures
- Supporting start-up activities for new programs such as developing proctors manuals and other instructional materials
- Assisting to synchronize information in candidate materials with established test administration policies and protocol
- Implementing test accommodations
- Reviewing test administration reports received from test sites, as well as investigation and follow-up as required
- Advising regarding optimal circumstances and best practices for each test delivery modality
- CBT: Providing overall support for computer-based delivery at Prometric test centers (PTCs)
- CBT: Arranging for candidates’ online access to electronic scheduling permits and assisting with scheduling appointments
- CBT: Monitoring implementation of standard test conditions at NBME-approved locations in the PTC network
- WBT: Providing technical support for proctored web-based test delivery at domestic and international locations
- P/P: Coordinating all activities associated with paper/pencil testing, including providing proctor training, oversight, and on-site support during administrations
