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Communication Skills

Explore NBME research into communication skills assessment and creating controlled, supportive environments for learners to practice giving and receiving information, so they're better prepared for real-world clinical scenarios.

Communication Learning Assessment: Improving Patient-Centered Communication Skills

Communication Learning Assessment: Improving Patient-Centered Communication Skills

In this video, Director of Curriculum Affairs Stephanie Mann, MD, MS, HPED discusses how faculty can use the Communication Learning Assessment (CLA) to track student progress and view class-level performance data on key communication behaviors.
Communication Learning Assessment: The Importance of Formative Assessment and Feedback

Communication Learning Assessment: The Importance of Formative Assessment and Feedback

In this video, Vice President of the Office of Research Strategy Krista Mattern, PhD explains how the Communication Learning Assessment (CLA) was designed and discusses the results of an efficacy study used to evaluate the effectiveness of the tool.
How can guided reflection and thoughtful feedback transform learners into empathetic and effective communicators?

How can guided reflection and thoughtful feedback transform learners into empathetic and effective communicators?

Anastasiya Lipnevich, PhD, Professor of Educational Psychology, CUNY and NBME Visiting Scholar, provides insights on effective feedback strategies in medical education and key considerations for guiding learners toward clinical competence and professional growth.
Ask the Expert: Communication skills

Ask the Expert: Communication skills

In this Ask the Expert video, Senior Measurement Scientist Ann King, PhD defines the different facets of communications skills and explains why this area is both so challenging and important to assess.
Lung cancer screening: What do physicians say to reluctant patients and what do patients want them to say?

Lung cancer screening: What do physicians say to reluctant patients and what do patients want them to say?

In this paper, Research Associate Angelo D’Addario, Senior Manager of Measurement Science Ann King, and their coauthors examine the communication strategies physicians employ when discussing lung cancer screening with reluctant patients, and compares these approaches to the preferences of the patients themselves. The study aims to identify potential gaps between physician communication techniques and patient expectations,…
Ask the Expert: Construct development

Ask the Expert: Construct development

In this video from our Ask the Expert series, Senior Measurement Scientist Su Somay, PhD discusses the importance of construct development and shares how the use of evidence-centered design (ECD) contributes to the validity of this process.
Video-based communication assessment for weight management counseling training in medical residents: a mixed methods study

Video-based communication assessment for weight management counseling training in medical residents: a mixed methods study

In this study, Manager of Research Analysis Angelo D’Addario, Ann King, PhD, and coauthors demonstrate how the Video-based Communication Assessment (VCA) can be used to help train medical residents on delivering weight management counseling. In VCA debriefing interviews with residents, five themes emerged:
Effects of practicing with and obtaining crowdsourced feedback from the Video-Based Communication Assessment app on resident physicians’ adverse event communication skills: pre-post trial

Effects of practicing with and obtaining crowdsourced feedback from the Video-Based Communication Assessment app on resident physicians’ adverse event communication skills: pre-post trial

In this study, Manager of Research Analysis Angelo D’Addario, Ann King, PhD, and coauthors evaluate the efficacy of using Video-Based Communication Assessment (VCA) practice and feedback as a stand-alone intervention for the development of residents’ error disclosure skills. The results show that residents at all training levels can potentially improve error disclosure skills with VCA….
“Best practice” for patient-centered communication: A narrative review

“Best practice” for patient-centered communication: A narrative review

In this narrative review, Senior Manager of Measurement Science Ann King, MA and her coauthor, Ruth Hoppe, MD, aim to summarize the work that has been conducted in physician-patient communication that supports the efficacy of good communications skills. A review of the literature shows it contains impressive evidence supporting positive associations between physician communication behaviors…
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